Tuesday, April 07, 2009

Something on The Art of Conversation

1) A gossip is one who talks to you about others; a bore is one who talks to you about himself; and a brilliant conversationalist is one who talks to you about yourself. - Lisa Kirk

2) Never speak of yourself to others; make them talk about themselves instead; therein lies the whole art of pleasing. Everyone knows it and everyone forgets it. - Edmond and Jules de Goncourt

~ from the book The Power of Influence.

Wednesday, April 01, 2009

Refresher...on Human Relations..

The Ten Commandments of Human Relations :

1. Speak to people.
2. Smile at people.
3. Call people by name.
4. Be friendly and helpful.
5. Be cordial.
6. Have a genuine interest in people.
7. Be generous with praise.
8. Be considerate of the feelings of others.
9. Be thoughtful of the opinions of others.
10. Be alert to give service.


The six most important words : "I admit I made a mistake."
The five most important words : "You did a good job."
The four most important words : "What is your opinion?"
The three most important words : "If you please."
The two most important words : "Thank you."
The most important word : "We."
The least important word : "I"


from John C Maxwell.
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